From 6-Month Suspension to Full Optimization: The John Hansen's Insurance Comeback Story

The Challenge: Dead in the Water for Half a Year
For six long months, John Hansens Insurance was a ghost on Google. A complex business move from Utah to Florida and back again had triggered a Google Business Profile suspension, and it had been stuck ever since. John’s own attempt to appeal had been denied, and his most critical marketing asset was completely disabled, costing him visibility and potential clients every single day.
The client was understandably frustrated and focused on this single, critical issue. His business was paralyzed online, and he needed a team that could navigate the complex rules that had locked him out.
The OMG National Solution:
A Decisive, Multi-Layered Intervention
Our experienced team diagnosed the problem as a high-risk suspension due to the volatile address changes, which can appear fraudulent to Google. Our standard process wasn't enough; we needed a more decisive approach.
- Isolate the Risk Variable: With the client's permission, we strategically took primary ownership of the profile and temporarily removed his user account. This expert maneuver eliminated any possibility that his account history was contributing to the ongoing denials, giving the appeal a clean slate.
- Bypass the Bottleneck: After our initial, methodical re-appeal was also denied by the automated system, we immediately escalated. We leveraged our agency-level support channels to push the case past the algorithms and directly to a human review team.
The Results
Within 48 hours of using our advanced escalation path, the John Hansen's Insurance profile was reinstated and live.
This quick victory completely transformed the partnership. With his primary frustration resolved, John was ready to focus on growth. The floodgates opened, and our team immediately began delivering the full value of our program:
- Optimized the profile with correct NAP, services, attributes, and tracking links.
- Responded to all unaddressed reviews to improve reputation.
- Fought spammy competitor listings in his local market.
- Provided a comprehensive website audit with actionable SEO recommendations to improve organic search rankings.