Many business owners have recently noticed a worrying trend: reviews on their Google Business Profile (the information box that appears when people search for your business on Google) are suddenly disappearing. Some have lost a large number of reviews in a very short time, which can be a major problem for attracting customers.

At OMG National, we’ve been closely monitoring this situation. Our understanding, based on our extensive experience with Google Business Profiles, is that this widespread issue is likely due to a technical glitch within Google’s system. It appears to be a bug, rather than a deliberate removal of reviews for policy violations.

We’ve received confirmation that Google is aware of the problem and is actively working on a solution. Google has acknowledged a “Known Issue” where some Google Business Profiles are displaying lower-than-actual review counts. Importantly, Google states that the reviews themselves have not been removed. This is simply a display error, and Google is working to fix it and restore the correct review counts. Updates will be provided as they become available.

For business owners who have seen their reviews disappear, this means there’s a good chance they will reappear soon. It’s unlikely that the reviews were removed because of something the business did wrong. The best course of action is to keep an eye on your Google Business Profile.

This situation highlights how important it is to actively manage your online reputation. Losing reviews, even temporarily, can impact your business. OMG National specializes in helping businesses maintain a strong online presence, including managing Google Business Profiles and reviews.

We can help you get more positive reviews, respond to feedback, and ensure your business looks its best online. You can find out more about our services at omgnational.com, or call us directly at (800)789-4619. We’re here to help you navigate these kinds of online challenges and keep your business thriving.