Check out our BAD Reviews...
“Some Good...Some Eh...”
An Open Letter
When we started OMG in 1990, there was no internet, no review sites, no social media. “Reviews” of any company’s product or service were primarily word of mouth. Both the positive and negative experiences shared by clients, customers, patients, or even employees were limited to these “one-on-one” interactions.
In those early days, our main focus was in creating, selling, and producing telephone on-hold messages. Both my partner and I made a daily effort to deliver the most creative programming and the best service. We consistently worked hard at improving and being responsive to the occasional client complaint. That passion to provide excellent service never wavered as we grew over the past 26 years. In fact, the constructive complaints were always used to improve our process, products and people.
Technology has now evolved to the point where a disgruntled past employee, envious competitor or dissatisfied client can publicly share their opinion as easy as “point, click and spew”. Thankfully, happy clients and employees have the same opportunity.
Obviously, you don’t want to do business with a company that has more bad reviews than positive, or reviews that have not been addressed. You wouldn’t want to trust parts or all your marketing and on-line presence to a company that can’t keep their own reviews in check.
So, I wanted to share some FACTS that you should consider before trusting OMG with your marketing.
In closing, if you are basing your decision to do business with OMG National based solely on reviews, I encourage you to factor into your decision all the facts. I am available before, during and after the sale by office phone, cell phone, Facebook, email, Twitter, Linkedin, Instagram, Snap chat, in person or the best way to reach me, a quick text!
Yours for Quality and Results.
Chief Creative Officer
P.S. Here are some good reviews that come direct from Facebook, Google and Yelp.
Why Trust With Your Marketing
Most restaurant owners want the best-possible rating on Yelp, but Davide Cerretini is very happy to report that, based on more than 1,200 reviews, his Italian eatery has a dismal one-star score. Cerretini lost his taste for Yelp when his own Botto Bistro in Richmond, California, began attracting reviews that were more negative than usual … Read more
92% of consumers now read online reviews vs. 88% in 2014 40% of consumers form an opinion by reading just one to three reviews vs. 29% in 2014 Star rating is the number one factor used by consumers to judge a business 44% say a review must be written within one month to be relevant.This … Read more
From retailers to service providers and restaurants, businesses receive a noticeable uptake if they receive positive write-ups on user-generated review sites. On average, a one-star increase on Yelp leads to a 5 to 9 percent increase in a business’s revenue, according to an infographic provided by Chatterbox, a company that builds customer-engagement platforms for marketing … Read more
In 2011, Paul Millington opened a Fred Astaire Dance Studio in Cary, N.C. He was a seasoned professional ready to provide lessons in partnership dances, such as ballroom and swing. Like many entrepreneurs, he found himself quickly loaded with tasks to run his business, and one of them was managing his Yelp listing, which he … Read more
Reviews establish credibility. Customers are more likely to trust online reviews over traditional advertising for obvious reasons, who better to ask than those who have knowledge of your business first hand? People turn to online reviews to decide where to eat dinner, what kitchen appliance to buy, where to shop, and which service provider to … Read more
It’s one week before your mother’s birthday and you want to find the perfect gift. You would like to buy from a trustworthy company with good prices and great quality, but have no idea where to start. You ask friends and family about gift ideas and you go online to search reviews from other customers. … Read more
All business owners cringe at the sight of a one- or two-star review shown publicly on any review site. The immediate feeling is often disbelief, anger, and resentment toward both the customer and the review site. There is almost nothing that makes business owners more emotional than public criticism of their work. But emotions aside, … Read more